---
title: What SMBs Spend on IT Support in 2025—And What You Should Expect
description: Discover how much SMBs are spending on IT support in 2025. Get per-user benchmarks, key cost drivers.
image: https://www.microtechboise.com/hubfs/SMBs%20Spend%20on%20IT%20Support%20Boise.jpg
---

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When it comes to fully [**managed IT services in Boise**](https://www.microtechboise.com/our-services/it-support/), most business leaders are flying blind. Is $200 per user too much? Is [**24/7 support**](https://www.microtechboise.com/our-services/24x7-monitoring/) worth the cost? Thanks to new research from [**OSG USA**](https://osgtool.com/) and [**Prototype IT**](https://prototypeit.net/), we now have concrete answers based on a survey of over 400 small and mid-sized businesses.

### The True Cost of IT Support: Direct vs. Indirect Cost

Spoiler: You're likely spending **$162 to $285 per user, per month**—and that adds up to about **6–7% of your annual revenue**.

Here’s what’s driving those numbers—and how to tell if you’re paying too much, or cutting corners where it matters most.

### The Real-World Cost of IT Support in 2025

Most SMBs now outsource their IT, and the price tag reflects growing complexity and rising expectations. The chart below breaks down the average monthly per-user spend, segmented by company size:

| **Company Size** | **Avg. Users** | **Managed IT Cost (Per User/Month)** |
| --- | --- | --- |
| 25-50 | 38 | $185 |
| 51-100 | 76 | $174 |
| 101-250 | 160 | $162 |

Larger organizations benefit from scale, but even smaller companies are seeing consistent rates as security and compliance become must-haves, not nice-to-haves.

### Where the Budget Goes

Based on the survey, the biggest cost drivers for [**managed IT support**](https://www.microtechboise.com/our-services/it-support/) in 2025 include:

- Advanced Security Tools (EDR, MFA, DNS filtering): 22%
- 24/7 Network/Security Operations (NOC/SOC): 18%
- Cloud Licensing & Productivity Suites: 16%
- On-Site Field Support: 12%**  
  **

These aren’t “extras”—they’re foundational. If your provider isn’t including them, it’s worth questioning what you *are* paying for.

### The Hidden Costs You Might Be Missing

Even with a managed service provider, sneaky line items often slip through the cracks:

- **Forgotten Circuit Fees****  
  ** Many companies continue to pay for outdated internet lines long after they’ve switched carriers.
- **Unauthorized SaaS Renewals****  
  ** Shadow IT—when employees use tools outside of IT’s control—often leads to auto-renewing subscriptions that drain your budget without delivering real value.

These issues are easy to overlook, but they silently inflate your monthly IT spend without improving performance or protection.

## Want Expert Eyes on Your IT Spend?

At [**MicroTech Systems**](https://www.microtechboise.com/), we help growing businesses take control of their IT budgets—without sacrificing speed, support, or security. If you're unsure where your money’s going or whether your MSP is delivering real value, we’re here to help. **MicroTech Systems** provides reliable, end-to-end** **[**IT support services in Boise**](https://www.microtechboise.com/our-services/it-support/) for small and mid-sized businesses. From proactive network monitoring to [**24/7 helpdesk**](https://www.microtechboise.com/our-services/24x7-monitoring/), [**cybersecurity**](https://www.microtechboise.com/techcare), and [**cloud management in Boise**](https://www.microtechboise.com/our-services/cloud-solutions/), we keep your systems secure, efficient, and always running. Let us handle your tech—so you can focus on growth.

[Book a consultation](https://www.microtechboise.com/contact-us) and find out if your current support setup is helping—or hurting—your bottom line.

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