It is not a matter of if you will be attacked, but when you will suffer a cyber attack, and if you will be able to prevent it and/or recover from it.
If you compare the cost of hiring a full-time in-house IT staff and subscribing to remote IT support services you would find that hiring remote IT support for small businesses is easier on the pocket. Apart from your cost savings, with small business remote support, you get access to IT experts, and the overall productivity of your business increases.
Reading things, you might wonder what exactly is remote IT support, what are the benefits of remote support, and how to find an ideal remote IT support provider. Stay along, we will answer all these questions while discussing remote IT support in detail.
What is remote IT Support for small businesses?
Remote IT support services refer to accessing your computer systems to check, diagnose, and fix technical issues using reliable remote management software.
With remote IT support, you no longer need to hire full-time staff for the upkeep of your IT infrastructure. Hiring a managed service provider (MSP) like MicroTech helps you outsource the management of your IT systems, network systems, access points, etc., and get on-demand support from IT experts.
How do remote IT support services work?
Small business remote support involves installing remote management software on your computer allowing a remote IT support provider to gain permission access to your desktop and troubleshoot issues via the internet.
Be it scanning your IT systems for tech complications, downloading software updates, patch installations, running routine scripts, or evaluating application performance, remote IT support takes care of everything that can be done via remote access.
Top 5 benefits of remote support for small and midsize businesses
- Round-the-clock support from IT experts
Remote IT service providers offer 24/7 support for IT needs. You can contact your remote IT provider when you need their services and get expert consultation from experienced IT personnel. Tasks like installing updates or troubleshooting tech hitches can be done anytime as the remote management software runs round the clock.
- Always up-to-date systems
Ensuring your IT systems are always updated with the latest security patch and application upgrades help you run your business operations efficiently. Small business remote support providers always offer the latest software for your business helping you to stay ahead of your competitors.
- No more break-fix patches
Repairing your computer systems only when they are not in working condition will cost you a significant sum of money. You need to proactively maintain your IT infrastructure to detect and fix technical issues before it multiplies to become a financial burden. Don't worry. You don't need to hire full-time staff for IT maintenance.
Remote IT support for small business offer round-the-clock maintenance. Remote IT support services keep your computer systems in the best working condition as they monitor your systems night and day to diagnose and troubleshoot software issues.
- Huge cost savings
Managed service providers like MicroTech provide reliable remote IT support at pocket-friendly rates. You also save on staff expenses as you don't need to hire a full-time IT staff.
5. Skyrocketing business growth
When your employees don't need to fix tech glitches they can dedicate more time to mission-critical business tasks. You can also allocate more budget to growing your business than you would otherwise spend on expensive in-house IT support. With increased productivity and more budget allocation, you can achieve massive business growth.
The ultimate remote IT support services checklist
1. 24/7 availability
Getting on-demand support when you need IT technicians is a must when you subscribe to a remote IT service provider. When you partner with a managed service provider for small business remote support make sure they have expert technicians.
2. Secure remote management tools
Your remote IT service provider should employ high-quality software with encrypted communication tools to secure the integrity of your business's sensitive information. You should only hire a remote IT service provider when their security policies are aligned with your business security needs.
3. Easy installment
The remote IT management software should be easy to install and configure on your computer systems. It should also be easy to use enabling even the non-tech savvy employee to receive remote assistance. In short, look for hassle-free onboarding and intuitive remote management software when you source remote IT support services.
4. High call-out frequency
You cannot predict how many times you will need to contact your remote IT support provider for assistance. Your remote IT support provider should typically have fixed costs with no extra fees for high callout frequency within the agreed timeframe. This ensures you don't end up paying hefty charges in case you need frequent IT support.
5. Budget-friendly pricing
The major objective of remote IT support for small businesses is to get professional IT support at a comparatively lower cost than hiring in-house IT staff. If the remote IT service provider charges exorbitant fees it beats the entire purpose of remote IT support. You collaborate with budget-friendly remote IT support providers for your small business.
Boost your business growth with MicroTech Remote IT Support Services
As a small business owner, the main goal is to efficiently utilize the budget and achieve growth. While you scale your business, covering the cost of a full-time in-house IT staff can cause a strain on your budget. Remote IT support for small businesses can save your business from expensive IT costs while providing high-quality services.
We at MicroTech, have been providing professionally managed IT services for small and mid-size businesses for five decades now. We understand your unique requirements and offer tailored remote IT support services that align with your business goals.
Our remote IT support services use secure easy-to-use software to provide uninterrupted 24/7 support to your business at affordable costs. Book a consultation call with our IT expert to get the best remote IT support services!