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Why Outsourcing IT Support is a Smart Choice for Boise SMBs

As a small business owner in Boise, Idaho, it's essential to have reliable IT support to keep your company running smoothly. But with so many options available, finding the right IT partner can be challenging. Managing an IT network for a small business is like trying to fix a car engine without any training and half the tools. Just as a car engine has complex components and systems that require expertise to repair and maintain, your IT network also has a variety of technical components that require specialized knowledge to manage effectively. Without the necessary skills and resources, attempting to handle IT issues on your own can lead to costly mistakes and disruptions to your business.

Three (3) reasons to Outsource your IT Support

First, let's dive into why you should outsource your IT support as a small business. Here are three reasons to consider:

  1. Cost-Effective: Outsourcing your IT support can be more cost-effective than hiring an in-house team. According to a survey by CompTIA, 56% of small businesses reported that outsourcing their IT services helped them save money. By partnering with a provider like MicroTech, you can access a team of professionals without the added expense of full-time salaries and benefits.

  2. Commitment to Customer Experience: Find an IT partner focusing on your customer experience. According to a Dimension Data report, companies prioritizing customer experience are more likely to retain their clients and attract new business. At Microtech, for example, we stand by our 5-Star Promise to our Boise customers, which means a 100% satisfaction guarantee of satisfaction of our work.  We understand that IT issues can be stressful and disruptive, so we strive to resolve them as quickly and efficiently as possible. By partnering with a provider that strongly emphasizes customer experience, you can trust that your IT needs will be handled with care and attention.
  3. Skill and Resource Capability: With an in-house, IT team, finding and retaining employees with the necessary skills and talent is not easy. Outsourcing allows you to tap into a pool of professionals with the knowledge and resources to handle a wide range of IT issues. At MicroTech, our technicians have extensive experience and training in managed services, cloud solutions, and cybersecurity. Additionally, we have the resources to quickly and effectively resolve any IT issues that may arise, ensuring minimal downtime for your business. By outsourcing your IT support to a provider like MicroTech, you can have peace of mind knowing that skilled and capable professionals are handling your IT needs.

The Benefits of Outsourcing IT Support

In addition to these benefits, outsourcing your IT support can free up time for you and your team to focus on growing your business. Instead of worrying about IT issues, you can concentrate on what you do best – running and growing your company.

But finding the right IT partner is crucial. When choosing an IT support provider, it's essential to consider factors such as their reputation, experience, and the range of services they offer.

MicroTech has a proven track record of helping small businesses in Boise with their IT needs, as evidenced by our high rating on Google reviews. Our team of technicians is dedicated to providing top-notch support and solutions to keep your business running smoothly. 

If you're looking for reliable IT support for your small business in Boise, Idaho, look no further than MicroTech. Contact us today to learn more about how we can help your business succeed, or download this checklist to learn more.

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