
IT service providers can offer many useful solutions to your business needs. Regardless of the size and developmental state of your company there comes a time when...
Every IT service provider has a story to tell you. Maybe they focus on their technical pedigree. Or, maybe they promise to provide better service than any competitor could.
But if you’ve ever thought about outsourcing IT and looked at a few potential providers, you’ve probably noticed one thing—they all start to sound the same after a while. When everyone is telling a similar story, it’s tough to figure out what’s different and why it matters.
Don’t get lost in the stories. First and foremost, your goal should be to avoid signing up for average service. You wouldn’t want an average surgeon or average dental work, and you shouldn’t settle for mediocre IT service, either.
Average service is just that. It’s only one step above poor service, and it constantly leaves you wishing for more.
It’s time to Refuse Mediocre IT.
But how? To get the service you deserve, you need to know why mediocre IT is so costly, the warning signs to look for, and how to choose a quality provider.
“Knowing what you don’t know is more useful than being brilliant.”—Charlie Munger
Many small and medium-sized businesses don’t have the resources to hire a full in-house team of IT experts. That’s why it makes sense to outsource to a managed services provider. You can control costs, benefit from experienced IT pros, increase efficiency, reduce overhead, and mitigate risk across your business.
But you only get those benefits if you find an IT Service provider that offers more than average service. When you accept mediocre IT services, your business suffers—especially when you consider how vital technology is to your operations.
With mediocre IT services, you risk experiencing:
Your business relies on IT to maintain operations. Anyone of these issues could lead to costly consequences that force you to shut your doors for good.
The problem is that mediocre IT doesn’t just announce itself. It’s your job to spot the warning signs and get out of a bad service provider relationship as quickly as possible.
First of all, we believe in transparency. We’ve been fighting against mediocre IT for decades. But we understand that our story can get lost in the noise of all the other providers promising you great service. So, instead of preaching about our services, we like to let our customers speak for us.
When a local law firm was experiencing mediocre IT, they decided to look for new solutions to their old problems. One of the promises we at MicroTech Systems promise to provide is exceptional, 5-Star service. But to say you can provide that level of service is not the same as delivering it. So, we asked their team to answers these four quick questions. And we hope that you will be inspired to refuse mediocre IT, too.
We had very limited (meaningful) communication with our previous provider. Written communication was short and rude. And sometimes we would go weeks or even months without speaking to the provider.
It was challenging for our business to grow in that kind of environment. As the number of our employees and clients grew, we were unable to keep up. The problem really came to a head when we realized that we couldn’t change our user profiles or phone protocols to accommodate our business growth because our "mediocre" IT provider was unable (or unwilling) to give us the time to work through our issues as our business grew.
MicroTech is very attentive to our IT needs. That statement is in the current tense. They follow up very quickly on every service request and carve out time to have conversations about our particular business requirements whenever we need them. They are proactive about the way we leverage IT to do our jobs and to stay ahead of potential challenges. We consider that excellent.
MicroTech always follows through with our requests in a timely manner and regularly checks in on our overall business needs.
Building trust over time through creative problem solving and communication is a strength for MicroTech.
From the beginning, MicroTech has been very open with us. They introduced their staff, showed us their headquarters, and have regularly communicated with us about issues in our environment.
MicroTech’s local Service manager, in particular, has shown extreme patience with us and our phone system. He has enabled us to manage some of it on our own, giving us a certain level of control over how our business grows. We’re very grateful for the over-the-top support team at MicroTech!
We’ve helped that local law firm and many other SMBs refuse mediocre IT by providing our 5-Star Promise.
5-Star service isn’t an award—it’s a declaration that our team will go out of its way to deliver the technology, service, and experience promised from the outset. We’ve challenged our team to go the extra mile and meet a set of standards that we believe, if delivered to you, constitute a 5-Star service rating. More than anything, it’s a mindset and a healthy disdain for all-things mediocre.
We challenge mediocre IT service by relentlessly focusing on serving you with this 5-Star Promise:
We’re so confident in our 5-Star Promise that we’ll discount your bill if you don’t feel we’ve lived up to the service standard. It’s time to get the service your business deserves.
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